Política de reembolso

Return & Exchange Policy — Wholesale (B2B)

All sales are final. We do not accept returns based on buyer's remorse or subjective preference, 
including but not limited to color perception differences due to screen settings or personal 
style changes after purchase.

Quality Claims:
All quality disputes must be raised within 5 business days of confirmed delivery. Claims 
submitted after this period will not be accepted. To file a quality claim, please provide:
- Your Purchase Invoice (PI) number
- Photos or video clearly showing the defect
- A detailed written description of the issue

Customized & Made-to-Order Products:
Customized products (including custom colorways, custom labeling, or special MOQ 
productions) are strictly non-returnable and non-refundable under any subjective reason. 
Quality defects on customized orders will be handled via replacement only, subject to 
verification.

Defective or Incorrectly Shipped Items:
If items are confirmed defective or incorrectly shipped against the PI, we will arrange 
replacement shipment at no additional cost. Return shipping for defective items will be 
covered by us upon agreement.

Shipping Costs:
Return or exchange shipping costs (for non-defective items) are the responsibility of the buyer.

Dispute Resolution:
All claims are subject to review and mutual agreement between both parties as stated in 
the Purchase Invoice (PI). In case of dispute, the PI terms shall prevail.

Contact:
Please contact us via your dedicated account manager or our store contact page for 
all wholesale return and quality claim inquiries.