Shipping policy
【Shipping Policy (Shoes Wholesale)】
This policy applies to the cross-border shipping of all shoe wholesale orders in our store, clarifying the logistics methods, shipping fee standards, delivery time and abnormal handling rules to protect the rights and interests of both buyers and sellers.
1. Logistics Methods: According to the order quantity and destination country/region, we default to international courier (DHL/FedEx/UPS) or cross-border dedicated line logistics; for large bulk orders (≥1200 pairs), sea freight can be negotiated, and the specific logistics method shall be subject to the order agreement.
2. Shipping Fee Bearer: ① Regular wholesale orders: The shipping fee shall be borne by the buyer, and the system will automatically calculate the actual shipping fee (based on weight, volume and destination) after placing the order; ② Large orders (specific amount/quantity can be customized): The seller can be negotiated to bear part or all of the shipping fee, subject to the confirmed order terms of both parties.
3. Delivery Time: International courier (DHL/FedEx/UPS): 3-7 working days (excluding customs clearance time); cross-border dedicated line: 7-15 working days; sea freight: 20-60 working days. The specific time is affected by the customs clearance efficiency and holidays of the destination, for reference only.
4. Customs Clearance Instructions: The buyer is responsible for the import customs clearance procedures involved in cross-border shipping, and the seller can provide necessary customs clearance documents (such as commercial invoice, packing list); the fees and losses caused by delayed customs clearance, missing documents of the buyer leading to logistics delay, detention or return shall be borne by the buyer.
5. Logistics Tracking: After the order is shipped, the seller will provide the logistics tracking number in a timely manner. The buyer can query the logistics progress through the Shopify order page or the corresponding logistics official website; if the logistics information is not updated for more than 3 working days, please contact the seller for assistance.
6. Abnormal Handling: In case of abnormal situations such as lost packages, damage, wrong delivery during transportation, the buyer shall provide relevant certificates (logistics waybill, damage photos, etc.) within 3 working days after receipt. The seller will assist in contacting the logistics party to verify and handle it, and make re-delivery, refund or negotiate compensation according to the verification result.